This Privacy Policy explains how PawsyPetz ("we," "us," or "our") collects, uses, and protects your information when you use our mobile app and related services.
Information we collect
We may collect the following types of information:
- Account information — such as your name, email address, and authentication details when you create an account or sign in (including Sign in with Apple or Google Sign-In).
- Pet and care data — information you add about your pets, including profiles, health logs, reminders, documents, photos, and activity history.
- Rewards and progress data — badges, points, streaks, levels, and related gamification progress tied to your account.
- Support and feedback — messages, optional screenshots, and app context you send when you contact us or submit feedback.
- Optional sharing data — if you choose to share achievements or create public links, limited details you select (such as first name or level) may be visible to anyone with the link.
- Device and usage data — such as device type, operating system, app version, and technical logs needed to operate, secure, and improve the service.
- Push notification tokens — if you enable notifications, we store device tokens to deliver reminders and account-related alerts.
- Subscription status — purchase and entitlement information processed through Apple App Store (via our subscription provider).
How we use your information
We use your data to:
- Provide core app features, including wellness tracking, reminders, pet profiles, and cloud sync
- Authenticate your account and keep it secure
- Deliver push notifications you opt into
- Process and validate Premium subscriptions
- Respond to support and feedback requests
- Operate optional sharing features when you choose to share achievements or snapshots
- Understand aggregate usage and improve the app
We do not sell your personal data.
How we share information
We may share information only in limited circumstances:
- With service providers that help us operate the app (such as Firebase/Google Cloud for authentication, database, storage, and cloud functions)
- With our subscription management provider to validate Premium purchases and entitlements
- With Apple for subscription billing and account authentication, as applicable
- When required by law or to protect rights, safety, and security
- With your consent or at your direction
Data retention
We retain information while your account is active or as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request account deletion as described on our Delete Account page.
Your choices and rights
Depending on where you live, you may have rights to:
- Access, correct, or delete your personal data
- Withdraw consent where processing is based on consent
- Object to or restrict certain processing
- Request a copy of your data
To exercise these rights, contact us at support@pawsypetz.com.
Children's privacy
PawsyPetz is not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children.
Security
We use industry-standard safeguards, including encrypted connections and access controls through our cloud infrastructure. No method of transmission or storage is 100% secure, but we work to protect your information.
International users
Your information may be processed in countries where we or our service providers operate. By using PawsyPetz, you consent to this processing subject to applicable law.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last updated" date. Continued use after changes constitutes acceptance.
Contact us
Questions about privacy? Email support@pawsypetz.com or visit our Support page.